Shipping & Returns

The Pilates Wheel Deluxe System ships free via UPS throughout the continental United States.

You will receive an email confirmation when your order is confirmed, and a shipping confirmation when your order has shipped.

Current standard delivery times are 2-8 business days after ordering.

2-Day shipping is available for an additional $39.99
Overnight shipping is available for an additional $49.99

Pilates Wheel offers a 30-day, money-back guarantee. If you are not happy with your Pilates Wheel system for any reason, simply send it back within 30 days for a full refund of your purchase price.

Because of the size and weight of the machine, we do not offer free return shipping or refunds for any speedy shipping charges paid to receive your Pilates Wheel Deluxe System. Return shipping fees will depend on your chosen carrier. You have 30 calendar days from when you receive your machine to return it.

We recommend that you ship your package with a carrier that can provide tracking and insurance. We cannot assume responsibility for returns that are lost in transit. Please pack the item securely and return it to the address listed on your packing slip. If your machine is returned in damaged condition, or with missing parts, a partial refund may be issued.

To initiate a return or to request more information on our money-back guarantee, please contact us within 30 days of receiving your order at .

Please contact us at with any questions or issues.

To provide the best customer experience and shortest shipping times, orders start shipping immediately after an order is placed. Please note, orders cannot be canceled after they have been shipped, for that reason, only orders can be cancelled if they are backordered at the time of purchase. For more information on cancellations, please call customer service at .

How will my product be shipped?

All orders and will be processed by UPS. We also provide expedited shipping options during checkout for faster delivery service, which will also be processed by UPS.

The costs of the upgraded shipping options are:

  • 2-Day Shipping*: $39.99
  • Next Day Shipping*: $49.99

Can I ship my order outside of the US?

Unfortunately, we cannot process payments or ship orders to addresses outside the United States at this time.

  • We are available Mon – Sat, 9am – 9pm EST; also closed on Thanksgiving and Christmas.

  • Customer Care:

  • Email:


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Always consult your physician before beginning any exercise program. This general information is not intended to diagnose any medical condition or to replace your healthcare professional. If you experience any pain or difficulty with these exercises, stop and consult your healthcare provider.

Warning: This is a fitness apparatus and can cause serious injury if misused or not used as instructed. Be aware of your own physical abilities and limitations and exercise accordingly.

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