Frequently Asked Questions

You're a big part of the reason we developed the Pilates Wheel. We start your training with fundamentals which you can do till you feel completely comfortable living in Pilates land. Once you're ready all the workouts are designed so that you can progress from a beginner level and work your way up as you get better and more fit, of course.

All of our assembly information is in the Orientation video here:   thepilateswheel.com/training-videos, along with the rest of our "getting started" Pilates Wheel training.

The COR (Center of the Room) allows you to do the fundamentals of Pilates wherever you are. The DLX (Deluxe) adds an anchor system that attaches to any heavy object, or under a door, to give you a more complete reformer feel. While you can do a lot with the COR, the DLX adds more workouts only possible with the anchor.

The DLX Pilates Wheel can be anchored under a door, or to any heavy object low to the ground, such as a couch, bed, or weights 60 lbs. or more. You can also use an eye-screw to anchor it to the baseboard of a wall.  The COR Pilates Wheel does not anchor.

We offer a 30-day money back guarantee. If you are not 100% satisfied with your product, return it within 30 days of the original shipment date listed on the packing slip – and we will refund your purchase price. Shipping and handling charges are not refundable.

Our Customer Care Representatives are available to help:
Phone: 800-488-4211
Customer Support: customerservice@trypilateswheel.com

Our Customer Care Representatives are available to help: 
Phone: 800-488-4211 
E-mail: customerservice@trypilateswheel.com
Hours of Operation: 9am – 9pm EST, Seven Days a Week

We are required by law to collect sales tax in states where our business is registered. Sales tax will be applied to orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We will accept pre-paid cards on most orders as long as they are paid for in full at the time of purchase. We do not accept pre-paid cards on orders that may require future payments, including purchases of the trial offers or those that require installment payments.

Unfortunately, we cannot process payments or ship orders to addresses outside the United States.

If you think you're missing some parts, first check to see which Pilates Wheel you ordered. The Pilates Wheel COR  does not include the balance staff and anchor. Only the DLX model will have those parts. Our videos may include information for both models, so don't be alarmed if you have a COR and we mention something about the DLX anchor.  

If you truly are missing anything from your box, please contact customer support at customerservice@trypilateswheel.com.  

Check your wheels first to see if the screws are already in their holes. On rare occasion, the manufacturer will place the screws there instead of the bag with the other small parts. If you still can't find it, email us at  customerservice@trypilateswheel.com and we'll send you one.  

Yes! Please call our Customer Service number at (800)-488-4211.

Be sure to check out the eleven (11) free workout videos that come with your order, including how to get started. The email you provide at checkout is where you will receive information on accessing the 11 online classes.

To get the most out of your Pilates Wheel, we also have a monthly online subscription with over 200 classes taught by some of the best instructors. To make it easy to get started, we offer a free month of Pilates Wheel Digital followed by only $9.99 per month thereafter. You can  cancel at anytime with no hassle or fees. This digital subscription is available across a variety of platforms including Roku, Hulu, Apple, and Amazon Fire. 

Your purchase of the Pilates Wheel COR or DLX includes 11 online classes that vary from beginner to advanced levels of Pilates.

The wheels on the Pilates Wheel are designed to roll smoothly, but not spin freely. If you try to spin the wheel in air, it shouldn't spin completely around. This is for safety reasons, and so the Pilates Wheel gets proper traction for your workouts.  

However, the wheels should never "stick." If one wheel is dragging while the other rolls smoothly, you may have a defective wheel and need a replacement. Please contact us at  customerservice@trypilateswheel.com. 

The Pilates Wheel is 24" wide, and the wheels are 14" in diameter. The COR weighs around 10 lbs., and the DLX with the anchor weighs around 13 lbs.

You'll need approximately 4' x 8' of space, or a little more space than a yoga mat for DLX workouts. The COR can be used in a space slightly smaller. 

Yes! After we developed the Pilates Wheel we realized there were a lot of other things it could do. So, we designed strength and cardio workouts around it that are awesome and we will continue to add more in our live/on demand platform.

Some of the best teachers around teach our live/on demand classes! We have actively working instructors with years of experience and education. All are certified, tenured instructors. They teach all different levels. You can pick the one you like and stick with them or try them all. We love our teachers and we will continue to bring more highly qualified teachers online as time goes on.  

Pilates Wheel works on virtually any surface and is safe to use on all surfaces.

Pilates is an excellent, low impact way to get your body moving again. We understand not everyone will be able to do all the workouts. That's why we have fundamentals to get you started. We also have a workout called Table/Chair. If you have a hard time getting to the floor this is the ideal place to start to help you to start moving. 

For questions or concerns about Pilates Wheel Digital, please contact support@enginefitness.com

Always consult your physician before beginning any exercise program. This general information is not intended to diagnose any medical condition or to replace your healthcare professional. If you experience any pain or difficulty with these exercises, stop and consult your healthcare provider.


Warning: This is a fitness apparatus and can cause serious injury if misused or not used as instructed. Be aware of your own physical abilities and limitations and exercise accordingly.